Responsible Service of Alcohol

Responsible service of alcohol – known as RSA – is about providing rules and strategies for all types of businesses and organisations that sell or serve alcohol to minimise alcohol-related problems, including violence and anti-social behaviour. The course also includes how to implement best practice in the sale and supply of alcohol and the operation of licensed premises.

RSA is enshrined in legislation and guides licensees and their staff on how to comply with liquor laws. It includes flexible and proactive initiatives that suit varied industry sectors and individual licensed premises and to reduce the risk of alcohol-related problems arising in and around licensed premises.

The course applies to all levels of personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The course also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

The course is conducted in a classroom setting over one day. It is held at the International College of Management, Sydney (ICMS) campus at Manly, NSW.

Course Facts

Duration1 day classroom training and 2 half day practical sessions at the ICMS kitchens
Start Dates 2018February, May and September
LocationICMS Campus, 151 Darley Rd Manly NSW, 2095, Australia.
Entry RequirementsStudents must be over 18. International Students are required to have an English ability at the IELTS 5.5 with no band less than 5.0 (International English Language Testing System) level or higher, since written and oral forms of communication are an important part of the course.
Training and Assessment RequirementsClassroom delivery and assessment completed during and after training.
Complaints and Appeals ProcessesClick here

Learner’s Rights

If the agreed services are not delivered:

ICMS is committed to completing the outlined training and assessment once students have commenced their study and meeting all of its student responsibilities. In the event of being unable to commence or complete the course, ICMS will, if possible, arrange for agreed training and assessment to be completed through another RTO (Fees may be incurred). Prior to the transfer to another RTO, affected students will be formally notified of the arrangements and an agreement to those arrangements will be obtained.

Responsibility for the quality of the training and assessment and for the issuance of the AQF certificates:

ICMS will issue the statement of attainment.

How to Apply

International StudentsClick here
Domestic StudentsClick here

Or call 1800 657 572